Refund policy

Return & Refund Policy

Effective Date: July 2026

At The Nexttrend, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unused, unworn, and in its original condition.
Include all original tags, packaging, and accessories.
Be accompanied by proof of purchase (such as your order confirmation or receipt).

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded unless they arrive damaged or defective:

Gift cards
Final sale or clearance items
Personalized or custom-made products
Digital products or downloadable content

How to Start a Return

To request a return, please contact us at:

Email: nexttrent22@gmail.com

Include:

Your order number
The item(s) you wish to return
The reason for your return (optional but appreciated)

If your return is approved, we will provide instructions on how and where to send your item. Items sent back without prior authorization may not be accepted.

Return Shipping

Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, contact us within 7 days of delivery with:

Your order number
A description of the issue
Clear photos of the item and packaging

We will work quickly to resolve the issue by offering a replacement, exchange, or full refund where appropriate.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items that are defective, damaged, or if you received the wrong item. If you need an exchange, please contact us before returning the product.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has shipped, it cannot be cancelled and must instead follow our return process.